Executive ai playbook

The Executive’s AI Playbook: Is Your Organization Ready?

Organizations are adopting AI at a faster rate than ever before. What was once part of a myth about robots taking over the world is now more commonly seen as a tool to automate time-consuming processes to gain better insights from large amounts of data. There is eagerness across the board to implement artificial intelligence into business practices but it is important to know that there is no “one size fits all” solution. The first thing you’ll want to do is educate yourself and develop a plan that fits your needs. This interactive AI playbook built by McKinsey & Company will help you do just that.

The extensive playbook is broken down into three parts:

1. Value & Assess - Size the opportunity and determine data needs

The Value & Assess section shows the potential total annual value of AI and analytics across 19 industries. By clicking on your industry you can see the areas where AI techniques can be applied and a range of economic value for those applications.

ai playbook value and assess

Image source: www.mckinsey.com

2. Execute - Learn best practices to realize the value

The Execute section breaks down best practices for implementing AI across your organization. The high-level summary of these practices includes: aligning on the strategy - building tech, data & people capabilities - completing the last mile.  

AI playbook best practices

Image source: www.mckinsey.com

3. Beware - Know the warning signs of an AI program failure

The Beware section outlines 10 red flags to keep an eye out for once the decision is made to implement an AI program. Each red flag has a suggested response to help quickly resolve these issues and increase the chance of a successful AI initiative.

AI playbook beware

Image source: www.mckinsey.com

Are you ready to get started?

Contact rasa.io today about implementing AI t o engage your members and generate new sources of revenue.  And if you are interested in other applicable AI frameworks, read our recent blog on the AI Canvas.


asae rasa.io partnership logo associations now smart ai newsletter

ASAE and rasa.io Form a Partnership to Bring Smart Newsletters to Associations

ASAE - rasa.io partnership

rasa.io and ASAE: The Center for Association Leadership - which has more than 42,000 members who lead and manage more than 7,300 associations all across the globe - have partnered together to bring AI and smart newsletters to associations around the globe. ASAE will be using rasa.io technology to power its daily newsletter, and ASAE will also help bring rasa.io technology to the global association community.

ASAE and rasa.io began working together earlier this year to increase engagement for ASAE’s Associations Now Daily News, which is delivered to 50,000 people.

A new, smart, AI-powered newsletter

Similar to many organizations, ASAE had previously sent their daily Associations Now email in a static format to all 50,000 of their readers. The Artificial Intelligence within the rasa.io product enables ASAE to individualize their email content for each reader and simultaneously absorb valuable insights from how those members engage with the content that is delivered.

Feedback on rasa.io artificial intelligence

John Graham, President and CEO of ASAE reports: “Gaining a deeper understanding of our members’ needs and interests is more important than ever. This is a game changer for ASAE.”

“The rasa.io technology is a true innovation for ASAE, the first killer app in AI for associations,” says Reggie Henry, Chief Information and Engagement Officer at ASAE.

Robb Lee, Chief Marketing and Communications Officer concludes:  “Over many decades, the marketer’s dream has been to get to a ‘Segment of One.’ We are there now. We are learning about our audience at a rapid pace. Our members have voted with their opens and clicks, and personalized content is the clear winner.”

Make your newsletter smart today

In addition to using rasa.io for its own newsletter, ASAE and rasa.io have agreed to provide a discount to members of the ASAE community for use of the rasa.io product. Visit www.rasa.io/asae to learn more.

asae rasa.io newsbrief - associations now ai powered newsletter
asae rasa.io newsbrief - associations now ai powered newsletter

john spence speaking to audience about ai for customer engagement webinar

Whoever Owns the Voice of the Customer Owns the Market: Our Upcoming Webinar

Whoever owns the Voice of the Customer, owns the market

Our team at rasa.io is joining world-renowned business leader, John Spence, to deliver an action-packed educational webinar focused on how to understand and own the Voice of the Customer.  

John Spence: Business thought leader and world renowned speaker

John Spence is known worldwide for his talent at making complex business challenges simple - awesomely simple. A key area of focus in John’s teachings is that a company must truly listen to the voice of the customer and deeply understand it, to own a market. Historically, gathering the insights necessary to understand the voice of the customer in depth, with breadth, and with high frequency, has been challenging.

Today, there are unprecedented opportunities to gain the necessary insights on a daily basis with both depth and breadth, and understand the voice of the customer like never before. The question now is, is your firm ready to listen?

Using AI to understand the voice of the customer

Our team at rasa.io is partnering with John to deliver this new educational program that combines his practical lessons on strategy and execution with the latest in cutting edge applications of Artificial Intelligence. Using AI, we can now understand the customer in ways that even the customer sometimes doesn’t notice. We can gather insights in a non-invasive and elegant way that is completely privacy-safe, and utilize those insights to better serve each and every customer in a unique way.

We can further utilize these insights to develop new products and services ahead of the competition and reach new opportunities faster. Experimentation and innovation requires a steady stream of new ideas and having deep and real time insights into the customer’s viewpoints, preferences and personalities, at scale, provides us all with a new paradigm to consider.  

Webinar hosts

John is an author, business management consultant, executive trainer and speaker. He is recognized as one of the top 100 business thought leaders and one of the top 500 leadership development experts in the world.

I am a serial software entrepreneur. I have founded, scaled and sold several successful companies including Aptify, a worldwide leader in software for non-profits and member-based organizations.  My team at rasa.io and I are focused on using Artificial Intelligence to “Better Inform the World”. We use AI to understand customers better than ever and use those insights to curate and personalize content in new ways. We are also able to share those insights with our clients using methods that are deeply informative while maintaining privacy safety.  

In this webinar, John and I will discuss the John Spence Formula for Business Excellence, the Voice of the Customer, and how AI can be leveraged to better understand the Voice of the Customer than ever before.   

John will explain why "extreme customer focus" is an essential strategy for creating a highly successful business and offer several suggestions for how to better connect with your customers. I will share how AI can be used to optimize customer engagement by gathering behavioral insights, and we will both share how to take action on the knowledge you gain.

AI: Made awesomely simple

Many people hear the words “artificial intelligence” and think complex and maybe even scary.  John has made a career of “Making the Very Complex…Awesomely Simple”. In this webinar, we will do just that by breaking down how AI can make your life simpler and your customer experience better and more successful.

Register for our webinar today if you are interested in learning more about using artificial intelligence to better understand your customer.

 

 

Image credit: johnspence.com/services


AI Email Render-ation Sensation: How rasa.io Makes Emails Look Great - Part II

AI email render-ation sensation, part II

Email can be tricky. The emails you create that look fabulous in your email generation software might not always translate when they are actually delivered. Why is that? The answer is that there are countless email platforms and countless devices, and between those two factors, the combinations are endless.

In the first part of our series we explored coding superior email designs that will render properly, and look good, across all email clients and devices. In this part of our series we will explore how we treat images and then conclude with a very important part of email design: testing.

Images in rasa.io emails - Imgix

Careful consideration of email image treatment is another important part of making our emails look great here at rasa.io. One of the tools we use is an image processing service called Imgix, which helps us format and crop images inside of our newsbriefs.  

As we gather news articles for our newsbriefs, we are storing the images in an Amazon S3 bucket (cloud storage) and then giving Imgix access to that bucket. We can than enhance and crop our image by passing query parameters (filters for image processing) to the end of our images hosted URL.  

In the example below, we have the original image on the left and two examples of cropping using query parameters. Imgix gives us the ability to recognize faces in an image and that is denoted by the “fit=face” query param.

However, as you can also see in the example below, it does not work perfectly all of the time. A setting we later discovered was Imgix’s entropy setting. The idea here is that the most “interesting” part of an image will be the areas of high contrast. By setting “crop=entropy” we can now crop to the most “significant” part of an image. Imgix is a great tool that we use in every newsbrief.

email rendering using imgix for image cropping at rasa.io

Figure 2: Imgix image cropping examples

 

Testing rasa.io email design - Email On Acid

Another great tool we use is Email On Acid (EOA). We use EOA to test the responsive layout and look of our emails across multiple email clients. EOA gives us the ability to quickly view what our email will look like on over 80 email clients.

Viewing our designs over multiple email clients is important because, as I mentioned earlier, the top 3 email clients which are iPad, iPhone, and Gmail are included in EOA’s test summary (Figure 3). Also, there are several versions of Outlook that are included in EOA’s test summary.  Outlook can be troublesome when trying to get an email layout rendering properly. By utilizing EOA’s email client test summary we can ensure that our clients will receive a great looking newsbrief.

Figure 3: Email on Acid Test Summary

 

Summing up our email rendering series

In summary, in part one of our series, we briefly discussed how we build responsive email designs by using a combination of inky and jinja templating languages. We also mentioned some of the techniques we use for image cropping to the most “significant part” of an image. Lastly, we covered the comprehensive test summary offered by Email on Acid.

Why is this important? At rasa.io our core purpose is to better inform the world. One way of informing the world is through our daily newsbrief. The reason we exist is to help people engage with relevant information more frequently. That’s why.

Are you ready to take your association emailing to the next level and leverage artificial intelligence to generate content that your users want to read? Are you ready to give your brand a boost? Contact the experts at rasa.io today.


AI Email Render-ation Sensation: How rasa.io Makes Emails Look Great - Part I

AI email render-ation sensation

At rasa.io we send a lot of email newsbriefs; in fact we send millions of email newsbriefs per month. And an important part of what we do is to help associations, and other organizations, engage with their members more frequently via their AI-curated email newsletters. So, it is important to build and deliver emails that will look great on a user’s phone as well as their desktop.

This blog is the first of a two-part series that will explore: first, the importance around coding superior email designs that will render - which is a fancy word for display - properly and look good for all email clients - which is a fancy term for email systems. The second part part of the series will focus more specifically on image rendering and then conclude with a way to test your designs across multiple email clients.

How people consume their email content

Currently, mobile email clients represent about 54% of all email opens according to Litmus email analytics. iPhone, Gmail and iPad are among the top 3 email clients. Gmail’s 75% of their 900 million users access email via their mobile device. With this in mind, it is important to build an email template that will work across multiple email clients and devices. (For a less technical approach to optimizing your association newsletter, read our blog on 15 ways to give your association news a boost!)

Email template language

At rasa.io, we use several tools to help us build responsive and beautiful email designs. To start with, we use an email templating language called Inky.

Inky provides a responsive grid layout and several out of the box components, and it allows developers to write a small amount of code and that gets compiled to a much larger chunk of code. This is important because the larger chunk of code will help with compatibility across email clients.

For example, in the image below, the image on the left is the precompiled Inky and Jinja syntax, (we’ll come back to Jinja); and on the right is the same bit of code but compiled to its full HTML form. The reason for this is that some email clients do not support modern web html elements such as <div> tags. On the contrary, <table> tags are guaranteed to work across most email clients. From a developer’s perspective, maintaining the bit of code on the left is preferable to the one on the right.

rasa.io artificial intelligence email rendering code example

Inky / Jinja to compiled code example

The Inky grid

Inky’s grid layout gives us the ability to separate and carve out parts of the email. The grid is primarily composed of rows and column components. Rows define horizontal sections of the email and columns carve up the row into side-by-side sections. Inky uses a 12-column grid and column sizes can be controlled via sizing classes. Once again, these inky components will eventually get compiled to a much larger chunk of code and that is what goes out to the email client.

+ Jinja

Let us briefly go back to the image above. All the bits of code inside the curly brackets {} are Jinja. Jinja is a python templating language. It allows us to create variables, insert conditional logic and to iterate through lists such as a newsbrief.

In the example above, we have a basic for-loop that will iterate through each item in the recommendations list. Through each iteration we typically expose attributes such as a recommendations title, description, source, or image, if one is available for the given blog, article, news story, or journal publication. Several of our emails contain images and it is important that we show images that are nicely cropped and formatted.

An email render-ation sensation part II

Next week, in the second installment of this blog series, we will first discuss image rendering. We will then conclude with how to test your code and designs across multiple email clients.

Are you ready to take your association emailing to the next level and leverage artificial intelligence to generate content that your users want to read? Are you ready to give your brand a boost? Contact the experts at rasa.io today.


rasa.io ai personalized association newsletter

15 Ways to Take Your Association Newsletter to the Next Level: AI, Personalization, Automation, Content and Email Best Practices

Your association newsletter: 15 ways to give your news a boost

Your organization’s email newsletter is an incredibly valuable way to consistently engage your members and show them how you are staying ahead of the important topics and news in your industry. It also provides you the opportunity to associate your organization’s brand with the cutting-edge information in your space.

rasa.io highlighted blog ai generated association newsletter

Most organizations, however, are not taking full advantage of this useful communication tool. In this piece, we will explore 15 ways that you can take your email newsletter to the next level. First, we will identify ways in which you can leverage new technologies to make your email newsletter more sophisticated and, at the same time, less of a drain on your internal resources - or, in other words, save time.

The second section of ideas around taking your association newsletter to the next level will outline ways in which you can maximize your newsletter real estate.

Finally, our list will conclude with ensuring you are leveraging the fundamentals of email engagement for your association newsletter.

Pro tech tips for taking your association’s newsletter to the next level: personalization, automation, and artificial intelligence

1 Personalizing your news content

We all are beginning to understand the power of personalization. In this day in age, one-size-fits-all communication essentially equates to one-size-fits-none engagement practices. According to market intelligence company Aberdeen: “Personalized email messages improve click-through rates by an average of 14% and conversions by 10%.” And it’s no different for association newsletters.

Hand-segmenting your list based on member interests, occupations, and interaction activities is one way to begin personalizing to increase engagement. You can send several different versions of your association’s email newsletter based upon the historical data you have collected on your members. There are various email tools that have been designed for this kind of hand-segmentation.

personalized email statistic regarding association newsletter engagement

Image source: Mailigen.com

The practice of hand-segmenting email newsletters has its downsides, however. For one, hand-parsing excel docs and hand curating several different versions of an email is extremely challenging and time consuming. Second, the member data that you have might be stale. Finally, even if the member data you have is current, people don’t always accurately self-report their interests. For example, I might say that I am a marketer interested in reading about branding, but in reality, I might actually be clicking on articles that focus on digital and SEO. How would you ever be able to keep timely tabs on my interests if I self-reported my top interest as ‘branding’?  

That’s where automation comes in.

2 Automating the association newsletter process

We all share one commonly scarce resource: time. Automating your email newsletter process can be one way that you save your staff’s time. Automation generates results because you can engage with a new level of frequency without having to spend more time or more money.

With regard to newsletters: Instead of scouring the internet for the latest, important industry news and hand-curating your association’s email newsletter, you can have stories from relevant and authoritative news outlets automatically pull into your emails in order to support an auto-send process.

While many of us have considered automating the email newsletter process, one of the reasons many associations hold back is because they do not want to sacrifice the margin of personalization and relevance they gain from hand-segmentation.

3 Optimizing with artificial intelligence

So how do you get personalization and automation in one, plus the added benefit of continually evolving intelligence for your association newsletter? Why, AI, of course.

Email services now exist that allow you to compile a list of credible news sources - on top of those that include your organization's own events, blogs, news, journals, and articles - and have that content auto-populate into individualized emails.

AI can be leveraged to then scan the content of the hundreds upon hundreds of articles that come in from those sources and choose the specific stories that get pushed to each user’s email, as determined by their behavior, preferences, and AI insights gathered from other similar users. Imagine sending a unique email to every single one of your members, based upon just-in-time insights on their reading behaviors.

Maximizing your association newsletter real estate

Now that we have covered ideas around leveraging innovative technology and automation for your newsletter, we are going to share best practices for optimizing your email real estate.

4 Including links to your subscribe and / or membership renewal pages

At rasa.io, many times we get the questions from our clients and prospects along the lines of: “Why do we need to include a ‘subscribe’ link if people are already receiving our email? Doesn’t that mean they are already subscribed?” Well, the short answer is, yes, they are already subscribed, but it is best practice to include a subscribe link, and here’s why:

If you are sending out engaging content, chances are, your members and subscribers will be forwarding around your emails. When those outside users consume the forwarded content from your email, providing them easy access to a subscribe link will allow them to join your list with just one or two clicks.

benefits of including a subscribe link in your association newsletter
Depending on your email newsletter structure or strategy, however, you might not want to allow non-member users to automatically opt into your newsletter send list. This is of course understandable depending upon your organization’s processes. In this case, you can direct them to a membership page or to another landing page that will allow you to collect their information for whatever purposes you choose going forward.

5 Making social profile info easily available

Whether it be in your footer, or in your header, or via some other strategic placement in your email newsletter, you should always include links to your association's social profile pages. This will allow users to easily click out and view the most up-to-date components of your online presence via your social pages. And if they have not already, it provides the an easy avenue from which to follow or like your various pages.

social profile images in footer of an association newsletter

6 Using calls-to-action for important events

Every good marketer knows you always need a good CTA. That’s how you know you’ve done your job and made progress to your ultimate goal, whatever that goal may be. In most cases, when it comes to digital marketing and communications, you want one, clearly defined CTA in order to progress your audience member down a clearly defined path.

For email newsletters though, CTA strategy is a bit different. You want to inform your members, readers, or subscribers about the latest news and updates in your industry, in a (largely) unbiased way.

It is still beneficial, however, to leverage your newsletter communications in order to separately promote your association’s current goals. You can use some of your real estate in order to encourage members to sign up for your upcoming webinar, register for your conference, or renew their membership, for some examples.

7 Infusing other interesting and important messaging

Along the lines of calls to action, you can also leverage your association newsletter real estate in order to infuse other newsworthy and important messages. Many of our clients infuse daily lead text, as we at rasa.io like to call it, at the top of their newsletters in order to share their own editorial alongside the latest industry news.

You can use this editorial space to feature progress toward major goals, new hire information, board meeting updates, a highlight on a superstar member or volunteer, and the list goes on.

8 Highlighting your organization’s key content

Creating quality content can be difficult. Creating a lot of quality content is even harder. That is one of the reasons that we at rasa.io recommend aggregating your organization’s own content with other relevant industry news within the space in order to alleviate some of the pressure off of you to curate your newsletter. Adding in outside content makes it so you can send a content-rich newsletter without needing all of the content within the email to be your own.  

When your organization does put out a quality blog, podcast, news or journal article, however, you want to ensure that piece is highlighted within your association email newsletter. We recommend allowing some featured real estate in the email - a highlighted or boxed visual treatment, for example - in order to make it very apparent when your organization publishes something new.  

We find that when our clients infuse their own content into a visually-highlighted space, it gets greater engagement than it otherwise would with the same visual treatment as the rest of the stories. (Watch our webinar on other tips and tricks for promoting your organization’s content!)

9 Leveraging promotional opportunities

Deciding whether or not to include paid advertisements in your newsbrief is one that is multi-faceted. You have to consider: the size of your audience; your engagement rates; if there are advertisers who would be advertising industry-appropriate goods and services; if you have a vendor or someone internally that can sell the ads; and the list goes on.

If you do decide to include paid ads, the obvious benefit is monetization of your email. Another benefit is exposing your members to vendors and products that they would not otherwise have been aware of.

Even if you make the decision to steer away from paid advertisements, you can still leverage advertising space for internal promotions.

rasa.io highlighted promotions in an association newsletter

You can use a graphic designer to create engaging promotional images that advertise web pages you want to drive traffic to; upcoming educational events; and even external educational resources that you feel are appropriate for your community.

10 Incorporating “evergreen” content

It makes sense to primarily include the latest, breaking news in your association's newsletter. However, sometimes there might be a piece that is relevant to your subscribers that might have been published months - or even years - ago.

If you are interested in having historic, relevant content pull in from journals or other reputable online publications, like the Harvard Business Review or the New England Journal of Medicine for some examples, you can include those sources in your list of content feeds as well. You can also leverage artificial intelligence in order to only bring in an evergreen piece when it is particularly relevant to an individual member.

Optimizing the fundamentals of your association email newsletter communication

So we’ve hit on tech tips and email newsletter real estate optimization. Finally, we are going to cover the fundamentals of email communication. We will delve into what our data - and the data of some other big players in the space - points to when it comes to optimal subject lines; send time(s); send day(s); preview text; and send frequency.

11 Optimizing your subject line

Why is subject line so important? Without an effective subject line, the content within your association newsletter has little chance of being consumed. Below are 5 ways to help you craft effective subject lines, along with some examples:

  • Numerical lists of tips, tricks, value propositions - like 7 Reasons to Embrace Artificial Intelligence or 8 Great AI Tools.
  • Recent news headlines or relevant announcements - oftentimes what we use at rasa.io. When we use AI to choose the most relevant subject line for each individual reader, we bring personalization to the next level and significantly increase the chances that the email will be opened. Plus, we can then depend on the content specialists who have written any of those given news headlines to write something enticing.
  • Personalization tags - like Top industry headlines for Erica. People are up to 50% more likely to open an email when the subject line is personalized with one of their individualized attributes.
  • Intriguing questions are a great way to pique a reader’s interests. Some examples: Wonder how to stay ahead of association marketing? And: Having trouble retaining your members?
  • Action oriented language and commands implying deadlines and scarcity also drive open rates. For example: Register by August 1 in order to take full advantage.

12 Choosing send day

Choosing the day(s) of the week on which to send your association newsletter is a decision that profoundly impacts overall email engagement. (That is, if you don’t send your digest out every day in order to maximize engagement, and we will talk about the more in the Send Frequency section.)

As the Mailchimp graph below demonstrates, Tuesdays and Thursdays tend to be optimal send days, followed by Mondays and Wednesdays, followed by Friday, and, in dead last, are weekend days.

mailchimp best send day for association newsletters
Image source: Mailchimp

13 Considering your newsletter send time

Email send time is also a critical engagement determiner. It is a common misconception that if you send on a good day, a member will just open the email newsletter at their convenience - but it doesn’t quite work that way. The truth is that an email is 5 times more likely to be opened within an hour of its send time, so you need to consider hour of the day as well as the time zone(s) of residence of the majority of your members, clients, and subscribers.

According to the chart below, put together by CoSchedule.com, the top four send times are 10am, 8pm, 2pm, and 6am. Confirming that - for better or worse - people go to bed as well as wake up with their inboxes!

coschedule best send time for association newsletters

14 Deciding on send frequency

You can send your newsbrief daily, two or three times per week, once a week, twice a month, or however often you like. We oftentimes recommend sending daily or multiple times per week so that our rasa.io Artificial Intelligence can best learn about each individual reader’s preferences.

Sending multiple days per week also increases maximizes your unique weekly engagement rates. In other words, you maximize the chances that you will reach each of the members of your audience on any given day, because as much data as there is on optimal send days, the fact of the matter is that every individual’s schedule and read-day preferences are different. (However if your industry is extremely niche, it might be best to send less frequently if there is not as much daily news published for your particular industry.)

15 Crafting appropriate preview, or pre-header, text

Many mail clients these days incorporate preview text into their interfaces these days. What is preview text, you ask? It is the snippet of content that appears after the subject of an email, before you even open it to see what is inside. And it’s critical you take advantage of this extra real estate that some email clients allot.   

pre header preview text examples for associations newsletters

If you do not craft your own custom preview text, then it will normally just default to the first sentence or so of the email. Many email send services allow you to customize your preview text. At rasa.io, we recommend customization, as it allows you another chance to intrigue your reader and encourage them to open your email.

Conclusion

So there you have it! 15 ways to bring your association’s newsletter to the next level, covering everything from innovative, personalizing and time saving technologies to the content within your newsletter to email send best practices.

If you have questions about taking your association’s newsletter to the next level, the experts at rasa.io are here to help. Contact us today for a quote and to receive more information.


rasa.io artificial intelligence nurtures engagement infographic

3 Ways AI Increases Member Engagement


AI for member engagement

Every time you engage with your social media platforms, they become a little better at understanding what you want to see, which affects the content that they present to you. Of course it is no coincidence that the product you were recently searching for via Google is being advertised at the top of your Facebook feed and pictured at the top of your Instagram!

Facebook, for example, has become an expert on you because of its application of artificial intelligence. What does that mean? AI leverages complex algorithms to sort through your engagement behavior in order to decide what you will find most interesting to present next in your feed. As an experiment, scroll through your feed for a minute. Now try sorting it by “Most Recent”. Which made for a more compelling read? This is in large part why Facebook still has over one billion active users even after all of these years; they have perfected the game of engagement.

AI isn't just for social media

There are numerous applications of AI these days. Approachable applications of AI. Applications of AI which will allow you to engage your members on a completely different level. Have you considered what throwing artificial intelligence into the mix will do?

At rasa.io we use AI to perfect the content that our clients' members receive. In a world with an overabundance of content, we help members sort through the noise and get connected with the articles, blogs, news and stories that are actually relevant to them. Learn about how rasa.io can begin to use artificial intelligence to deliver your members the content they want to read and increase your member engagement. 

3 ways AI nurtures member engagement:



AI_infographic.jpg


personalized artificial intelligence algorithms for personalized member engagement

Algorithms for Engagement: AI to Personalize Your Email Newsletter

Constructing the most engaging newsbrief

At rasa.io, we believe that newsletters containing relevant content create higher subscriber - or member - engagement. Put simply: people interact with email when it brings them the information they want. We have seen this happen over and over, and our case studies document the impact.

And when your members rely on you to deliver relevant information, you become a part of their daily habit. They depend on you.

Personalizing your emails with AI algorithms

Our role is to build newsbriefs containing the personalized recommendations that will be most likely to engage your membership. To do this, rasa.io employs several different AI algorithms, blending information to bring a relevant curation of articles to each and every individual member, each and every day.

Two of the best known models for generating recommendations are the Content Filtering and Collaborative Filtering models.  

Content filtering model

Content Filtering is a model that considers the preferences expressed by a reader, and attempts to locate new content that aligns with those preferences. A user who has presented a consistent pattern of reading articles about International Finance and English Premier League Soccer will likely be interested in a newly published BBC article about the revenue sharing arrangements of a new Television Rights deal for the league. With sophisticated, ai-generated, article-based information, rasa.io can identify new articles are most likely to be relevant for each member based on what they have read and enjoyed previously.  

Pandora music service looks at many different facets of the songs a user has liked: the tempo, the tone, the pitch. With a history of such data for a user, new songs can be identified and recommended.

This technique offers a powerful ability to match content to a user’s history, but comes with a risk of placing people in a “Walled Garden,” a world where they come to see only the articles that already fit their world view. So, we incorporate multiple models to prevent that from happening...

Collaborative filtering model

Collaborative Filtering is a model that generates recommendations for one reader based on the similarity of that person’s behavior with the behavior of other reader’s in your association. For example, many readers who read about English Premier League Soccer have also read about the World Cricket League.  

Our algorithms will use this information to suggest an article about the Scottish Saltires for a someone who has previously read articles about the Premier League. This model builds recommendations for a reader based not on their own content preferences, but on the behavior of other similar users.

As another example, Netflix movies streaming service leverages member ratings of films to help suggest other movies for you based on the movies you have watched. The more ratings people provide, the more chances there are to identify common patterns of behavior, and generate recommendations based upon this. (You can register for our upcoming rasa.io webinar on How to be the Netflix of Associations from this page!) This technique offers the ability to stretch boundaries for relevant content, by leveraging the preferences of other readers, and not evaluating just the preferences of a single reader.

Using rasa.io AI to better inform YOUR world

At rasa.io, our Core Purpose is To Better Inform The World, so we cannot rest with just a single algorithm. The best information comes from combinations of multiple algorithms. We strive to bring your membership not just individual articles that are relevant, but an entire newsbrief that they will look forward to receiving.

You can begin to engage your members in a meaningful, personalized way today. Use rasa.io artificial intelligence to automate and personalize your member newsletters. Get started within a matter of days, and increase engagement now.


ensync corporation rasa.io partners using ai to help associations

enSYNC and rasa.io: Leveraging AI to Personalize and Automate Newsletters

We are proud to announce our recent partnership with enSYNC Corporation!

enSYNC and rasa.io are partnered with the goal of furthering our missions to help associations use helpful and innovative technologies to propel their missions forward.

About enSYNC

enSYNC’s mission is to help their clients make distinctive, lasting, and substantial improvements in their performance and to make a measurable difference in the success of their association or nonprofit organization through increased membership, donor support, or engagement.

One of the ways in which enSYNC helps associations achieve success is by offering a variety of different software solutions. rasa.io is proud to be one of enSYNC’s preferred technological platforms.

Ready To Dip Your Toe Into AI?

In a recent blog post, enSYNC outlines the emergence of artificial intelligence in the association world and how to begin utilizing it in a way that aligns with your overall purpose. The article goes on reference the benefits of rasa.io AI technology and our ability to automate and personalize your email newsletter. This personally customized content branded by your organization yields higher engagement rates and creates a platform for increased monetization.

Join forces with rasa.io and enSYNC to propel your association’s mission forward

Check out the rasa.io product page on the enSYNC website! And get in touch with us today if you are interested in using AI to better inform your members and to automate the newsletter creation and distribution process.


rasa.io ideas for avoiding 3 common email mistakes

3 Common Email Mistakes to Avoid

Email isn’t dead, but we should still work to improve it

To quote a recent post on email engagement from ASAE’s Associations Now:The good news is that email isn’t dead. Far from it, really.” According to a recent study done by Adobe, we check our email often, very often, (perhaps too often).

Almost 40% of survey respondents reported reading every single one of their work emails. However, even though people are highly engaged with their inboxes, emails are still leaving people wanting more. Most emails aren’t satisfying.

How do you ensure that your organization avoids the common email pitfalls that frustrate readers? Here are 3 ways that you can avoid common email engagement mistakes:

1 Focusing too much on promotion and not enough on information

According to the same Adobe study mentioned above, 39% say the emails they receive from outside organizations should focus more on information and less on promotion. This is consistent with the trend that, in this day in age, consumers do not want to feel like they are being marketed to.

How do you avoid this pitfall?

Ensure that the content you send via email offers nutritious information that makes reading the email’s content worthwhile to the consumer. If you can’t create enough of your own original, information-nutritious content  - because, let’s face it, original content creation can be tough and time consuming - you can include articles and blogs from outside, trusted sources. (Still finding it tough to devote the time to compiling a rich content-dense newsletter? Let us help you out with automating the process.)

2 Not optimizing your emails for mobile

According to a study by MarketingCharts, over 50% of consumers’ emails are opened on their mobile devices. It is hard to believe that many of us continue to make the mistake of not optimizing our email templates to ensure they are mobile-friendly.

How do you avoid this pitfall?

Ensure that email templates you choose are simple and sleek, so they can be easily consumed on all of the various email platforms. Include relevant and engaging imagery. Also, ensure your images are not too abundant and are reasonably sized. Even if you have a sleek email template that, in theory, displays well for mobile viewers, if you have too many images and/or they are too large to load quickly, you run the risk of distorting the entire look and feel of your template.

3 Sending one-size-fits-all emails

One size fits all = one size fits none. According to a report by Campaign Monitor, the vast majority of us understand the importance of personalized messaging, but far fewer of us are actually executing on that knowledge. Why aren’t we more actively segmenting our audiences and personalizing, particularly when it comes to newsletters? Because it takes time to learn about how to segment effectively and to implement that knowledge into our processes.

How do you avoid this pitfall?

You can realize the power or personalization without spending considerably more time putting together your emails. The power of artificial intelligence is here right now to not only personalize your email content, but also to automate that personalization. You now have the ability to leverage sophisticated tools to deliver people the content they want to read - a compilation of your internally published pieces along with authoritative external publications - on an individual basis.

Email personalization automation

You can easily modernize your organization when it comes to your email communications. Contact rasa.io today to learn how we can help you automate your newsletter process, all while personalizing your content for each individual member.